Payment Terms

Please note that QT&C Ltd operates an electronic accounting process and will generate invoices in PDF for electronic transfer to Accounts Payable departments.

All quotes for courses or any other work are exclusive of VAT,

Unless by prior arrangement with QT&C Ltd, payment terms are as follows:

Full payment is to be made 14 calendar days prior to the commencement of a course. By arrangement with QT&C Ltd, part payment (50%) may made 14 calendar days prior to commencement of a course and the balance (50%) to be made within 30 calendar days.

Late payment of an invoice without prior arrangement WILL generate a charge equivalent to any discount offered by QT&C Ltd; or interest at 2% above the base rate.

Payment can be made by BACS or Cheque the full details for which will be on the invoice or contact accounts@qtandc.co.uk

Joining Instructions

Joining instruction will be sent, usually via e-mail, prior to the commencement of the course. Unless otherwise stated all courses exclude accommodation but will include lunch and refreshments.

Course Changes

QT&C Ltd does reserve the right to change course materials and formats. This will usually only be done when:

There is a major syllabus change issued by examination bodies.

We reserve the right to change the date, location or cancel a course. This will usually only be done when:

Unforeseen circumstances have forced a change; or
When there is a lack of delegate numbers on a course.

QT&C Ltd will use all reasonable endeavours to avoid any changes and will ensure that delegates are kept informed at all times should such changes be necessary.

Cancellations made by Delegates

Cancellations are to be made in writing (an e-mail is acceptable)

6 weeks prior to a course – a 100% refund of payment received
4 weeks prior to a course – a 50% refund of payment received or a charge of 50% of the invoice value
2 weeks prior to a course – a 0% refund of payment received or a charge equivalent to 100% of the invoice value

Cancellations made in regard to a delegate’s attendance on a formal examination will be subject that Examination Bodies terms and conditions.

BCS-ISEB – Full payment will be required if examinations are cancelled one week (or less) from the date of the exam.

Conduct

Conduct, attitude and character of delegates will remain the responsibility of the delegates’ parent organisation.

It is expected that at all times delegates will respect the aims and objectives of their fellow delegates and those of the designated trainer.

QT&C Ltd has a duty to ensure that its employees are kept free from abuse, both physical and mental, and to that end the company adopts a zero tolerance policy with regard to poor conduct on course. Delegates will be liable to immediate removal from a course, without refund or when required a demand made by QT&C Ltd to recovery payments due.

QT&C Ltd training staff will act as the first point of contact for all delegates whilst on course.

Confidentiality and Copyright

The purchaser and delegate will not:
Disclose or provide or make available to any person other than the purchaser or QT&C Ltd or remove from QT&C Ltd’s premises or any other training venue any material belonging to QT&C Ltd or copies thereof acquired as a result of receiving QT&C Ltd training without prior written consent by QT&C Ltd.

The copyright and all other intellectual property rights in all course material shall remain the sole and exclusive property of QT&C Ltd unless indicated otherwise.

You undertake that you will not copy or permit the photocopying of materials nor disclose or permit the disclosure or sell or hire the same to third parties nor use the same for running your own courses.

Data Protection Notice

QT&C Ltd are fully aware of its obligations under the Data Protection Act of 1998 and a full privacy statement is available on this web site for you to view.

Questions

If you have any questions about these terms and conditions do not hesitate to contact QT&C Ltd.