Terms & Conditions


The following terms and conditions apply for QT&C Group Ltd (which includes; QT&C Ltd, QT&C iSolutions Ltd).

Booking Procedure

A Booking Form will be sent to you via electronic mail (e-mail) in Adobe Portable Document Format (PDF) and will show:

  • Booking Form reference,
  • The Service/Course codes,
  • Service/Course date(s),
  • Quoted discounts,
  • Guide to the overall costs.

To confirm the booking, return via e-mail:

  • Written (within the e-mail) confirmation,
  • A postal and an e-mail address of your accounts department,
  • A Purchase Order (or similar).

Discounts and special offers

Any discounts and special offers are subject to QT&C’s payment terms.

Discounts and offers for BCS Professional Qualifications (ISEB) courses only apply where the exam preparation day (if applicable) and exam are taken with the 5 day course they are associated to.

Alternate exam preparation days and exams will incur a charge equal to the current value of the exam preparation day plus any costs incurred by QT&C.

Payment Terms

Please note that QT&C operates an electronic accounting process and will generate invoices in PDF for electronic transfer to Accounts Payable departments.

All quotes for all QT&C services or any other work are exclusive of VAT and O&EA

Unless by prior arrangement with QT&C, payment terms are as follows:

Training Courses

Payment must be made in full at least 10 working days prior to the commencement of any course.

Payments for any discounted courses are subject to 30-day net terms from date of invoice but remain subject to payment being made 10 working days prior to the commencement of any course.

Please note that QT&C will be making a daily interest charge of 8.5% for all late payments. This will come into effect from day 1 after the due date and will continue until cleared funds are received into a QT&C bank account.

Invoices paid on or later than 10 working days prior to the commencement of the course WILL be charged at the full list price of the course.

For course bookings received 10 working days prior to commencement of the course, special payment terms can be arranged. These arrangements must be agreed prior to commencement of the course.

Cheques: QT&C Group Ltd no longer accept payment by cheque unless by prior arrangement or via paymaster general.

Professional Services

Payment terms for Professional Services will be as per contract or SLA.

Payments received later than 14 days net of invoice will be charged at 8.5% above the base rate of interest for each consecutive day until full payment is received.

Payment Options

Payment can be made by BACS, Chaps Transfer or by Debit / Credit Card, the full details for which will be on the invoice or please contact accounts@qtandc.com


Privacy for Credit/Debit card payment

Please note that payment made by debit/credit is processed via a “virtual terminal” that is managed by PayPal and secured using SSL encryption; card details will only be accepted by QT&C Ltd accounts and via the phone on 0370 04 27001.

Under no circumstances are credit card details to be provided to QT&C Ltd via its website, within an email, text, letter or other similar communication service. QT&C Ltd will not process any payment nor will it accept responsibility for the safe keeping of your credit/debit card details should you choose to ignore this policy.

QT&C Ltd does not store or hold any credit/debit card details within any of its servers and there are strict access control processes in place for the use of the “virtual terminal”. For further information please contact Accounts on 0370 04 27001 or accounts@qtandc.com.


QT&C Ltd is PCI DSS compliant (Level 4) via Trustwave.

Joining Instructions

Joining instruction will be sent, usually via e-mail, prior to the commencement of the course. Unless otherwise stated all courses exclude accommodation but will include lunch and refreshments.

Course Changes

QT&C does reserve the right to change course materials and formats. This will usually only be done when:

There is a major syllabus change issued by examination bodies.

We reserve the right to change the date, location or cancel a course. This will usually only be done when:

Unforeseen circumstances have forced a change; or where there is a lack of delegate numbers on a course.

QT&C will use all reasonable endeavours to avoid any changes and will ensure that delegates are kept informed at all times should such changes be necessary.

Cancellations made by Delegates

Cancellations are to be made in writing (an e-mail is acceptable) and can be made up to 21 days following the order confirmation date.

Cancellations made in regard to a delegate’s attendance on a formal examination will be subject to that Examination Bodies terms and conditions.

Postponements of attendance to a course made 3 weeks prior to the commencement of a course will incur a charge = to the value of any charges incurred by QT&C.

BCS Professional qualifications – Full payment will be required if examinations are cancelled two weeks (or less) from the date of the exam.


Conduct, attitude and character of delegates will remain the responsibility of the delegates’ parent organisation.

It is expected that at all times delegates will respect the aims and objectives of their fellow delegates and those of the designated trainer.

QT&C has a duty to ensure that its employees are kept free from abuse, both physical and mental, and to that end the company adopts a zero tolerance policy with regard to poor conduct on a course.

QT&C training staff will act as the first point of contact for all delegates whilst attending a course. If further intervention is required, QT&C will liaise with the delegate’s employer alerting them to the issues at hand and requesting their assistance.

As a final measure Delegates will be liable to immediate removal from a course, without refund or when required a demand made by QT&C to recover payments due. In extreme circumstances this can include a formal complaint and may require compensation for any inconvenience caused to fellow delegates.

IPR and Copyright

These terms and conditions are provided between QT&C Group Ltd [which includes; QT&C Ltd, QT&C iSolutions Ltd] and the end Customer only [the organisation for whom the material is provided for the purpose of their day-to day operations and management of the subject provided and only within that organisation] whether by direct contract or via a third party as a sub-contractor.

You undertake that you will not copy or permit the photocopying of materials nor disclose or permit the disclosure or sell or hire the same to third parties nor use the same for running your own courses.

The copyright and all other intellectual property rights in any material produced by QT&C Group Ltd shall remain the sole and exclusive property of the Group unless indicated otherwise. QT&C Group Ltd does provide a perpetual licence to the Customer (as defined) for the purposes stated only. When re-using any material provided by QT&C Group Ltd for the purposes of internal training or consultation the organisation must at all time reference QT&C Group Ltd.

QT&C Group Ltd material is not to be passed to other organisations or used in the training or consultation of other organisations without prior agreement and to do so will be treated as a breach of these Terms and Conditions.

Data Protection Notice

QT&C are fully aware of its obligations under the Data Protection Act of 1998 and a full policy is available on this web site for you to view.


Please do not hesitate to contact QT&C, if you require further clarification about these terms and conditions.


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